Privacy policy

Deepmarker Pte Ltd - Coinlake

Website: www.coinlake.xyz

Effective Date: September 20, 2024

Deepmarker Pte Ltd, commercially known as Coinlake (“we,” “us,” or “our”), is steadfast in its commitment to uphold the privacy and security of your personal information. This Privacy Policy delineates the manner in which we collect, utilize, disclose, and protect the personal data of our users (“you” or “your”) when you access our website located at www.coinlake.xyz, as well as any other media form, media channel, mobile website, or mobile application linked or associated therewith (collectively referred to as the “Site”). The protection of your personal data is paramount to us, and we adhere strictly to this Privacy Policy alongside applicable local and international data protection laws to ensure the integrity and confidentiality of your data. Our practices around the processing of personal data are transparent, and this document aims to clarify our methodologies, your rights as a user, and how you can manage your personal information in relation to our services.

By engaging with our Site, you affirmatively consent to the practices detailed in this Privacy Policy and our Terms of Service. This includes your consent to our collection, storage, use, and disclosure of your personal information in accordance with the procedures outlined in this document. Your continued use of the Site constitutes an ongoing agreement to these terms and any updates that may be made.

In order to provide and enhance our services, we collect certain types of personal information, which include:

• Identifying Information: We collect personally identifiable information (PII) such as your name, mailing address, email address, and telephone number when you register for our services, participate in activities on the Site, or otherwise contact us directly.
• Financial Information: We gather sensitive financial data including credit card numbers and cryptocurrency wallet addresses that you provide during transactional processes. This data is securely processed by our payment processors, Stripe and TripleA, to facilitate purchases and ensure the integrity of your financial transactions.

To enhance user experience and improve our Site, we also collect non-personal information that does not directly identify you:
Analytical Data: When you visit, use, or navigate the Site, we automatically collect data related to your device and usage. This includes but is not limited to:

• Device Information: IP address, browser type, device characteristics, operating system.
• Usage Metrics: Language preferences, referring URLs, device name, country, specific pages viewed, and the timing and frequency of your interactions with the Site. This information is crucial for diagnosing technical issues, administering the Site, understanding how our services are used, and improving overall user experience.

• Direct Interactions: Your data is collected when you directly provide it to us through forms, registrations, purchases, or communication via email and other communication platforms.
• Automated Technologies: We employ cookies, log files, web beacons, tags, and other tracking technologies to gather data automatically as you navigate through the Site.

• Service Providers: Third-party services such as analytics providers, advertising networks, and content providers may also collect information about you in relation to your interactions with our services.

• Consent: We process your personal data based on your consent obtained at the time of data collection.
• Contractual Necessity: Processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract.
• Legal Obligation: We may process your data to comply with our legal obligations, ensuring compliance with applicable laws and regulations.

We leverage the personal and non-personal information collected through our Site for various operational and business purposes, which enhance our service delivery and user engagement. These purposes include:

• To Provide Services: We use your information to manage your account effectively, process transactions, provide service updates, and manage billing and payment processes to ensure seamless service delivery.
• To Improve Our Services: By analyzing your interactions and engagement with our services, we can identify trends, usage patterns, and preferences. This analysis helps us to enhance the functionality, design, and content of our services, ensuring they meet your needs and expectations.
• To Communicate with You: We utilize your contact details to send you important information regarding account management, service changes, updates, and administrative messages. This communication is essential for maintaining our ongoing customer relationship.
• To Enforce Our Terms and Policies: We apply your information to enforce our legal agreements and terms, ensure compliance with our operational policies, and protect our business rights and operations. This includes preventing, detecting, and investigating potential breaches, fraud, or security issues.

The information we collect may be shared under certain conditions with external parties. The circumstances under which your information may be disclosed include:

• By Law or to Protect Rights: If required by law, such as to comply with a subpoena or similar legal process, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request, we may disclose your information to law enforcement or other entities.
• Third-Party Service Providers: We engage various third-party service providers to perform functions and provide services to us, including hosting and maintenance, error analysis, email correspondence, database storage and management, and marketing and promotions management. We will share your personal information with these third parties, but only to the extent necessary to perform these functions and provide such services, and only pursuant to binding contractual obligations requiring such third parties to maintain the privacy and security of your data.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company, your information may be transferred to the successor entity. In the event of such a transaction, customer information is typically one of the business assets that is transferred or acquired by a third party.
• Aggregated or Anonymized Data: We may also share aggregated or anonymized information with partners or others for business or research purposes. This data does not identify you individually but may include usage, viewing, and demographic data collected through your interactions with our services.

We implement a robust framework of administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Key elements of our security measures include:

• Administrative Measures: We adopt internal policies and procedures designed to ensure the confidentiality and integrity of your personal information. Staff training and awareness initiatives are regularly conducted to reinforce the importance of privacy and security within our organization.
• Technical Measures: We utilize state-of-the-art security technologies and procedures, including but not limited to encryption, firewalls, and secure socket layer technology, to protect your personal information from unauthorized access and use.
• Physical Security: Access to the locations where personal information is stored is controlled and monitored to prevent unauthorized entry. Despite our diligent efforts to secure your data, please be aware that no security system is foolproof, and no method of data transmission can be guaranteed to be completely secure against interception or other types of misuse. If you have any concerns about the security of your personal information, please contact us immediately.

While we endeavor to provide the most accurate and up-to-date information, we rely on third-party data providers like Coinbase whose terms and policies may change over time. Coinlake is not liable for any such changes and the impact they may have on the services offered.

In accordance with applicable privacy laws, you retain multiple rights concerning the personal information we hold about you:

• Right to Access: You have the right to receive confirmation as to whether or not personal information concerning you is being processed, and, where that is the case, access to the personal information.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Erasure: You have the right to request the deletion of your personal information when it is no longer necessary for the purposes for which it was collected, among other circumstances.
• Right to Restrict Processing: You may request that we restrict the processing of your personal information, which means that we would continue to store it but not use or process it further.
• Right to Data Portability: You have the right to receive the personal information concerning you, which you have provided to us, in a structured, commonly used, and machine-readable format, and you have the right to transmit that information to another controller without hindrance from us.
• Right to Object: You have the right to object to the processing of your personal information under certain conditions.

Coinlake reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, service offerings, or legal or regulatory requirements. When we make changes, we will update the “Effective Date” at the top of this Privacy Policy, and such changes will become effective immediately upon their posting on the Site.

While we will endeavor to notify you of significant changes to our privacy practices through the Site or through direct communication, it is your responsibility to periodically review this Privacy Policy to stay informed of updates. The most current version of the Privacy Policy will always be available on our website. Your continued use of our services after such amendments will constitute your acknowledgment and acceptance of the amended policy.

We encourage you to review this Privacy Policy frequently to ensure you are aware of how your personal information is being protected and to understand your rights and responsibilities regarding your data. If you have any questions or concerns about this Privacy Policy or our data practices, or if you need assistance in managing your personal information, please contact us at contact@coinlake.xyz. We are committed to transparently communicating changes and ensuring that you have the necessary information to make informed decisions about your interaction with our Site.

This Privacy Policy is designed to comply with applicable privacy laws and regulations. We commit to periodically reviewing and adjusting this policy to maintain compliance with these requirements, ensuring that your personal information remains secure and your privacy is continually respected. For more detailed information on our data practices or to exercise your privacy rights, please contact us at contact@coinlake.xyz.

Email: contact@coinlake.xyz